Hamel Janitorial 22 Years Serving the West Metro • Hamel, MN
(866) 958-8773 Mon–Fri 8:30am–5:00pm

What to Expect: Your First 30 Days in Hamel

How we onboard a new account — from first call to 30-day check-in.

The onboarding process, step by step

  1. Walkthrough and scope development We walk the facility with the person responsible for facilities. We note floor types, restroom configurations, break room equipment, entry points, and any specialized areas. This typically takes 20–40 minutes depending on building size. The walkthrough is free regardless of whether you move forward.
  2. Written scope of work Within 24 hours of the walkthrough, we produce a written scope document. It lists every area of the building, what is cleaned on each visit, how frequently, and with what method or product type. The scope is specific enough that any supervisor can verify compliance during a walkthrough.
  3. Quote and agreement The scope is accompanied by a monthly price and a service agreement. We do not use verbal quotes. If price is not right, we can discuss scope adjustments — removing areas, reducing frequency — rather than leaving you with a number that only works on paper.
  4. Crew assignment We assign a crew to your building before the first clean. The same crew returns on every scheduled visit. We do not rotate crews between accounts as a default practice. Crew changes due to staffing events are communicated in advance.
  5. First clean First cleans on new accounts often include a building-condition assessment — if floors need restoration before a maintenance program makes sense, we note that and provide a separate quote for the restoration work. We do not bill restoration-level labor at maintenance rates.
  6. 30-day check-in After 30 days of service, we contact the facilities point of contact directly to review the scope. We confirm that every area is being addressed correctly and adjust the scope in writing if anything has changed. This check-in is built into every new account, not offered as an option.

Response time commitment

Quote requests received during business hours (Mon–Fri 8:30am–5:00pm) are returned the same day. Requests received after 5pm are returned the next business morning. We do not offer 24/7 phone answering — the quote form is the right channel for after-hours contact and it reaches the same inbox.

Ongoing communication

After the 30-day check-in, ongoing service issues are handled by phone or email directly with the account manager. We do not route facilities issues through a call center. The person you worked with during the quote process is the person you call when something needs attention.

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